I am running UCCX Premium 5.0(2)SR02_Build045. I have a script in place, but need to modify it. Basically a call comes into my main menu and gets distributed to a contact service queue. If no agents are available the call is queued and the caller is prompted to leave a voicemail after 2 mins. If the caller continues to hold they will stay in queue. I need to modify the script so that all callers are dequeued after 15mins. The call can be terminated or routed back to my operator (0). Any help appreciated I am a scripting newbie!
By the red arrow is the QueueTransfersLoop. I need to modify this loop to terminate after 15mins.