Sametime Phone Status Icon

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Jun 17th, 2010
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Could someone send a screen capture of what a phone status icon should look like in Sametime client.  I have the plugins install and the troubleshooter show everything is green but I am getting no phone status icon.  Sametime server is 8.5 and client is 8.

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htluo Thu, 06/17/2010 - 17:44
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It depends on your configuration.

When you configure the plug-in (before installation), you may specify:

  • Phone icon only appears when the phone is offhook (busy)
  • Phone icon appears whether the phone is onhook(idle) or offhook(busy)

More detailed explanation could be found at:


vinhnguyen Thu, 06/17/2010 - 22:35
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I run a RTMT trace and I could see SIP Publish message between CUCM and CUPS.  My UserID are all OK.  Do you know where else I could look?  I read through all the forum but nothing seems to be able to resolve my issue.  CUPS is version 7.0.7 Sametime is 8.5


htluo Fri, 06/18/2010 - 06:18
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Here are the troubleshooting steps:

1) Install a CUPC on the same computer as the Sametime client.  See if CUPC got the phone presence.  If yes, that means the presence info got delivered to the client computer.

If #1 checked out, the problem is on user ID mapping.  The plug-in needs to correlate a CUPS/CUCM ID to a Sametime user to properly display the phone icon.  The mapping mechanism is very flexible (yet very complicated).  Please check Cisco document for details.  If document was too difficult to understand, you may also check



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