Hi all ... I'm managing an IPT implementation, and we've run across an issue with our small call center.
Today, they have phones that can have two headsets connected. They use this for training and demos. It allows someone to sit at the desk of the agent and listen in without any impact to the call. The hosted call center product they use allows supervisors to monitor calls, however even if they let a user use this, they would be sitting at a different desk which defeats some of the training purpose.
So my question is does anyone know of a solution to allow two headsets be used used at the same time on the 7942? Thanks in advance!