Simple question that I know has been asked before but I can’t dig up the answer. I have a caller coming form the PSTN. We are receiving the Caller-ID number and Name from the Telco. When the call goes through UCCX and rings the end IP phone it shows the calling information from the CTI port instead of the PSTN caller until the phone is answered. Is there a way to resolve this or is it simply working as designed.