We are on Customer Response Solutions V 5.0(2). In order to install the Desktop Agent on Windows 7 we need to install DA v 7.5(8). We have been told by our VAR that we need to upgrade not only our CRA but also our CallManager to verison 8. This is going to be a big expense especially since we just upgraded four Cisco Servers less than two years ago.
Does anyone have any experience with the Desktop Agent on Windows 7? If so what version works?