Problems uploading new prompt in AutoAttendant UC520

Unanswered Question
Jun 18th, 2010
User Badges:

Hi,

I have a problem uploading a new recording promt

THe elements are

  • UC520
  • CCA 1.9
  • 300M available in flash
  • Windows 7
  • The wav file is about 20 sec and 170K
  • The link is excelent (remote configruation with a great BW)


I am configuring the AA from the CCA remotely, it permits recording and saving the file . wav, but when I click "Appy", it shows a message error telling me that there is a FTP server error, (image attached), bur there is no other TFP server up in the laptop

I have tried:

  • Rebboting the laptop in Windows 7, and having just the CCA open
  • Reloading the router
  • Reloading the software
  • In a laptop with Windows Vista
  • Upgrading CCA version to 2.1
  • Changing the selection in AA from the day and night schedule (complex) to the one schedule (simple)
  • I have checked "windows services started" in botht laptops
  • Upload the wav file to the router, but I couldn't find the other wav files for the AA, this is my dir


#dir all  
Directory of archive:/

No files in directory

No space information available
Directory of system:/

  233  drwx           0                    <no date>  cme
    2  -r--           0                    <no date>  default-running-config
  240  dr-x           0                    <no date>  fpm
    3  drwx           0                    <no date>  its
  100  dr-x           0                    <no date>  memory

    1  -rw-       32680                    <no date>  running-config
   99  dr-x           0                    <no date>  vfiles

No space information available
Directory of tmpsys:/

    6  drw-           0                    <no date>  eem_lib_system
    5  drw-           0                    <no date>  eem_lib_user
   16  -rw-           0                    <no date>  eem_pnt_0
   18  -rw-           0                    <no date>  eem_pnt_1
   36  -rw-           0                    <no date>  eem_pnt_10
   38  -rw-           0                    <no date>  eem_pnt_11
   40  -rw-           0                    <no date>  eem_pnt_12
   42  -rw-           0                    <no date>  eem_pnt_13
   44  -rw-           0                    <no date>  eem_pnt_14
   46  -rw-           0                    <no date>  eem_pnt_15
   20  -rw-           0                    <no date>  eem_pnt_2
   22  -rw-           0                    <no date>  eem_pnt_3
   24  -rw-           0                    <no date>  eem_pnt_4
   26  -rw-           0                    <no date>  eem_pnt_5
   28  -rw-           0                    <no date>  eem_pnt_6
   30  -rw-           0                    <no date>  eem_pnt_7
   32  -rw-           0                    <no date>  eem_pnt_8
   34  -rw-           0                    <no date>  eem_pnt_9
    4  drw-           0                    <no date>  eem_policy
    8  drw-           0                    <no date>  eem_pub
   15  -rw-           0                    <no date>  eem_rpc_0
   17  -rw-           0                    <no date>  eem_rpc_1
   35  -rw-           0                    <no date>  eem_rpc_10
   37  -rw-           0                    <no date>  eem_rpc_11
   39  -rw-           0                    <no date>  eem_rpc_12
   41  -rw-           0                    <no date>  eem_rpc_13
   43  -rw-           0                    <no date>  eem_rpc_14
   45  -rw-           0                    <no date>  eem_rpc_15
   19  -rw-           0                    <no date>  eem_rpc_2
   21  -rw-           0                    <no date>  eem_rpc_3
   23  -rw-           0                    <no date>  eem_rpc_4
   25  -rw-           0                    <no date>  eem_rpc_5
   27  -rw-           0                    <no date>  eem_rpc_6
   29  -rw-           0                    <no date>  eem_rpc_7
   31  -rw-           0                    <no date>  eem_rpc_8
   33  -rw-           0                    <no date>  eem_rpc_9
    7  drw-           0                    <no date>  eem_temp
    1  dr-x           0                    <no date>  lib

No space information available
Directory of nvram:/

  235  -rw-       14669                    <no date>  startup-config
  236  ----        5330                    <no date>  private-config
  237  -rw-       14669                    <no date>  underlying-config
    1  ----          83                    <no date>  persistent-data
    2  -rw-           0                    <no date>  ifIndex-table
    3  -rw-         577                    <no date>  IOS-Self-Sig#1.cer
    4  -rw-         577                    <no date>  IOS-Self-Sig#2.cer
    5  -rw-         586                    <no date>  IOS-Self-Sig#3.cer
    6  -rw-         660                    <no date>  vlan.dat
    7  -rw-         107                    <no date>  cca.xml
    8  -rw-         590                    <no date>  IOS-Self-Sig#4.cer
    9  -rw-         590                    <no date>  IOS-Self-Sig#5.cer
   10  -rw-         590                    <no date>  IOS-Self-Sig#6.cer
   11  -rw-         590                    <no date>  IOS-Self-Sig#7.cer
   12  -rw-         598                    <no date>  IOS-Self-Sig#8.cer

262144 bytes total (229805 bytes free)
Directory of flash:/

    1  -rw-         660  May 23 2010 20:38:10 -05:00  vlan.dat
    2  -rw-    28064456  May 22 2010 18:07:12 -05:00  uc500-advipservicesk9-mz.124-20.T2
    3  drw-           0  May 22 2010 18:07:38 -05:00  phones
  109  drw-           0  May 22 2010 18:18:12 -05:00  Desktops
  128  drw-           0  May 22 2010 18:18:32 -05:00  autoattendant
  133  drw-           0  May 22 2010 18:18:36 -05:00  bacdprompts
  142  drw-           0  May 22 2010 18:18:50 -05:00  cca
  146  drw-           0  May 22 2010 18:18:52 -05:00  gui
  168  -rw-      496521  May 22 2010 18:19:24 -05:00  music-on-hold.au
  169  -rw-      496521  May 22 2010 18:19:26 -05:00  music-on-hold_10db.au
  170  -rw-      496521  May 22 2010 18:19:30 -05:00  music-on-hold_3db.au
  171  -rw-      496521  May 22 2010 18:19:34 -05:00  music-on-hold_6db.au
  172  drw-           0  May 22 2010 18:19:34 -05:00  ringtones
  206  drw-           0  May 22 2010 18:20:08 -05:00  sn
  209  -rw-       20919  May 22 2010 18:31:28 -05:00  UC520-8U-4FXO-K9-factory-7.0.2.cfg
  210  -rw-      339307  May 27 2010 15:18:16 -05:00  CP7905080002SCCP060817A.sbin
  211  -rw-      338891  May 27 2010 15:18:34 -05:00  CP7905080002SCCP060817A.zup

512073728 bytes total (387833856 bytes free)


And always have the same error

May be I am obviating something and I can't see the error


Help pls! I need to record this urgently, and may someone knows where are the wav files from the AA

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djh278778 Fri, 06/18/2010 - 10:09
User Badges:

Something quick you can try: browse into CUE (10.1.10.1 by default) and navigate to AA>prompts and try to upload it from there instead of CCA.

m.junghage Mon, 06/21/2010 - 03:21
User Badges:

Hi,


I'm going to agree with the previous poster. The web gui has always worked for me. Anyhow you should upgrade to the latest CCA version since this is a bug related to CCA bug which I reported in october which makes it impossible to upload prompts using CCA ( /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Normal tabell"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Bug ID: CSCtc70375)


Also there might be a problem when using Windows 7/Vista. I've encountered a couple of interesting malfunctions when using these OS's with CCA. So I'm stuck with XP on my CCA/UC computer.


Best regards

Markus

dcastaneda2 Thu, 04/09/2015 - 15:05
User Badges:

Maybe is very too late, but i think I can help someone. I have the same problem and only change a line in cli 

ip tftp source-interface Vlan1

where Vlan1 is my data vlan instead voice vlan. After that CCA could transfer the prompt.

 

Regards!

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