I am running UCCX V8.02 with CUCM-BE V8.02. Is there a way, when using the IPPA, to have the display on the phone automatically return to the IPPA screen when a call is completed?
CCX needs a user configured on CCM with each IPPA phone associated ('telecaster' by default, configurable in postinstall.exe in pre-8 releases) that manages the CTI control for IPPA specifically. If you didn't add a user called 'telecaster', or better still reconfigure UCCX to use the RMCM user (which is already associated to the correct phones to allow login) then you got this problem.
See page 55 of the CAD Installation Guide for instructions on setting this up for version 8: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/installation/guide/cad80ccxig-cm.pdf
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