I am trying to figured out a way to create a custom softkey button that does the exact same thing as iDivert but instead of going to voice mail. I would like it to go to a specific extension. t
We are a call center and we have certain numbers that call us allt he time. I know i can do this with a translation pattern or in our uccx server with the caller id. But i do not want these numbers to go to the extension every time. I only need the option to say divert it to the extension occationally.