We ahve Cisco Call Manager 6.0.1 and Cisco Unity Connection version: 18.104.22.1680-337
My former IT Manager implemented the system directly with the consultant and they did all the work on the system.
I primariy did the grunt work and I know the basics of administration for creating users and their voicemail boxes.
That is about all I know. Well he has left teh company and so has the consultant from his.
I am not the IT Manager and I have a new President. He wants to use an Auto attendant which we never set up. The one we have is for evenings which the auto attendant just says dial 4 to Dial by name, or hold on to leave a message..
We want it to say.
1) for Sales > Get routed to a group (I think I figured that out with the Hunt Pilot)
2) for Accounts Payable > Sent to Payable Staff Members Extension
3) for Accounts Receivable > Sent to Receivables Staff Members Extension
4) for Dial by Name
0) for Operator.
I looked and looked and I can not figure out where one programs that? Can some one point me in the right direction?
Is their a good book I can read on this that simplifies it.