ICM AW error installing tomcat for Reskilling tool

Unanswered Question
Jun 18th, 2010

Wondering if anyone has seen this before.  I am installing some new AW/HDS for a client and keep running into the same error.  When i choose to enable the re-skilling tool, the system is having trouble creating the service account for tomcat and installing it as a service.  I don't think it is a ad rights issue as the install has no issues creating the distributor account.  the error from the setup log is:

06/18/2010 14:59:12 Installing Tomcat 5.5

06/18/2010 14:59:12 Installing Tomcat: CommandLine:C:\CDW\CCE_ICME_7_5_1\apache-tomcat-5.5.25.exe  /S /D=C:\icm\tomcat

06/18/2010 14:59:25 Running command: C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\ngen.exe install C:\icm\bin\ServiceAccountManager.exe

06/18/2010 14:59:26 Creating Tomcat Service Account using Service Account Manager

06/18/2010 14:59:26 SAM - INFO:

06/18/2010 14:59:26 SAM - INFO: Setup Processing -- instance: chglb serviceType: Tomcat

06/18/2010 14:59:27 SAM - INFO: Dynamic Reskilling = 1

06/18/2010 14:59:27 SAM - INFO: Found Instance: chglb

06/18/2010 14:59:27 SAM - INFO: Instance -- GetServices() -- queryString: SELECT Name, DisplayName,StartName,State, Started, StartMode,SystemName FROM Win32_Service WHERE (DisplayName = 'Apache Tomcat') OR(DisplayName LIKE 'Cisco ICM %' AND (DisplayName LIKE '% chglb %' AND (DisplayName Like '% Logger%' OR DisplayName Like '% Distributor%')))AND NOT (DisplayName Like '%DUMMY%')

06/18/2010 14:59:27 SAM - INFO: Instance: chglb Service: Cisco ICM chglb Distributor

06/18/2010 14:59:27 SAM - BEGIN EXCEPTION INFO: ...

06/18/2010 14:59:27 SAM - Exception: "Service object not found for ServiceType: Tomcat" Type: ServiceAccountManager.AppException Source: ServiceAccountManager

06/18/2010 14:59:27 SAM - Exception: Source: ServiceAccountManager

06/18/2010 14:59:27 SAM - Exception: Stack: ServiceAccountManager.AppException.Throw(String message, Object[] var)

06/18/2010 14:59:27 SAM - Exception: Stack: ServiceAccountManager.Commandline.Execute(CmdType cmdType)

06/18/2010 14:59:27 SAM - Exception: Stack: ServiceAccountManager.Program.MainEx()

06/18/2010 14:59:27 SAM - Exception: ExitCode: -1

06/18/2010 14:59:27 SAM - END EXCEPTION INFO: ...

06/18/2010 14:59:28 C:\WINDOWS\system32\cscript.exe "C:\CDW\CCE_ICME_7_5_1\install4iis.js" "C:\icm\tomcat\bin\i386" "C:\icm\tomcat" completed successfully

06/18/2010 14:59:59 C:\j2sdk1.5.0_14\bin\java  -cp C:\icm\bin Unzip C:\icm\bin\ipccAdmin.zip C:\icm\tomcat\webapps completed successfully

06/18/2010 14:59:59 W3SVC virtual root path is C:\Inetpub

06/18/2010 14:59:59 IISMetabase entry w3svc\connectiontimeout is set to 600

06/18/2010 14:59:59 W3SVC virtual root path is C:\Inetpub

06/18/2010 15:00:00 W3SVC virtual root path is C:\Inetpub

06/18/2010 15:00:02 C:\icm\tomcat\webapps\uiroot\WEB-INF\properties\default\ipccAdmin\client.properties File is modified to insert JDBC details

06/18/2010 15:00:02 Removing old AT jobs that match (c:\icm\chglb\aw\bin\purgeold.bat)

06/18/2010 15:00:02 Removing old AT jobs that match (c:\icm\chglb\aw\bin\purgedist.bat)

06/18/2010 15:00:02 Adding AT job, at 1:05 daily, command line = cmd /C "c:\icm\chglb\aw\bin\purgeold.bat 30"

06/18/2010 15:00:02 Job successfully added, id = 1

06/18/2010 15:00:02 Adding AT job, at 1:05 daily, command line = cmd /C "c:\icm\chglb\aw\bin\purgedist.bat 30"

06/18/2010 15:00:02 Job successfully added, id = 2

06/18/2010 15:00:02 Message 5701 : Changed database context to 'chglb_awdb'.

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david.macias Sun, 06/20/2010 - 15:33

Are you using the same installation media as you used in the previous AW/HDS?

david

jasonprescott Mon, 06/21/2010 - 06:43

I have not found the source of the issue, but after trolling the internets for other people who had issues installing tomcat i did find a workaround.  step one was to manually install Tomcat from the ICM install disk by running the following command:

\Apache-Tomcat-5.5.25.exe /D=C:\ICM\Tomcat

The tomcat install will run and will encounter an error about halfway through saying to check Security settings or permissions, Choose Ignore.

Uninstall Tomcat

Re-Boot

Re-install Tomcat with the command %install CD Directory%\Apache-Tomcat-5.5.25.exe /D=C:\ICM\Tomcat

tomcat should install without any issues and you should see tomcat running as a service now
Uninstall Tomcat
Re-boot
Re-run ICM install and choose re-skilling tool
Install should complete without issue.

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