CUE Email Notifications

Answered Question
Jun 20th, 2010

Hello everyone,

I have an environment of CUCM 7.0.2 and CUE 7.0.3. I have successfully integrated the two entities.

However, I want to configure email notifications for the CUE users. I get the voicemail on the phone fine but I don't recieve the email notifications at all. I do a "show voicemail notification queue email" and I see nothing there.

I had notification for one of the users set to email and I had it set for 24 hours/7 days a week. I have entered his account [email protected]

My question is with the SMTP server settings. My Server is Exchange. I have an email account created on it. [email protected] and I set the parameters as follows:

External SMTP Server:

External SMTP Server Port:25

Username: [email protected]

Password: ****

I can ping from the CUE to the exchange server no problem

Is there something I'm missing?

Really appreciate the prompt response.

Ahmed El-Eraky

I have this problem too.
0 votes
Correct Answer by James Hawkins about 6 years 7 months ago


The problem is likely to be with Exchange as it has to be setup to allow SMTP relay.

I would download Post Cast SMTP Server for Windows and use that as the SMTP server for test purposes. If that all functions ok then try configuring Exchange as detailed in the link below (Exchange 2007).

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Overall Rating: 5 (6 ratings)
AhmedEl-Eraky Wed, 06/23/2010 - 11:03

Hello James,

The SMTP relay was not configured. It's working fine now.

Thanks for the support

Hi Walter,

Thanks for your extensive reply. I had done all of that, but It was a slight problem in the Exchange server.


Ahmed El-Eraky

Walter Solano Mon, 06/21/2010 - 11:32


Please follow this steps for the configuration of email notification with CUE.

1)Go to voicemail->Message Notification->Notification Administration

-Make sure "Enable system-wide notification for" is checked, and set for
"All Messages"

-Check "Allow user to login to voicemail box to retrieve voicemail when
phone notification device is notified."

-Check "Attach voice messages to email notification messages." Click Apply

2)Go to Administration->Domain name settings->set your domain name
( (this is a big one, this needs to be set)

3)Go to Administration->Domain name settings->set your DNS server if you
have one. Click Apply

4)Go to Administration->SMTP Settings->Set your SMTP server address, as well
as any authentication if needed. Click Apply

5) Go to Configure->User->choose user->check the "Enable notification for
this user" box at bottom of the screen. Click Apply

6) Go to Configure->User->notification tab->click on "email inbox"
-Input the users email address
-Input a subject text for the email
-Check box "Enable notification to this device "
-Check box "Attach voice message to email notification messages."
-Change "Notification Preference" to "All Messages"
-Set up the Notification schedule, these are the hours that e-mails will be
sent. Click Apply

7) On the UC520 router, set your "domain-name" and "ip name-server".

In case that after set this up it still not working please collect the follow traces from the CUE, for this just loginto the CLI of the CUE and in the config mode type:

no trace all

clear trace

trace voicemail msgnotif all

trace configapi smtp debug

trace entitymanager NotifDevice all

trace smtp all

sho trace buffer tail

Do a call and leave a voicemail for the extension and wait around 10 minutes to see all of the tracin after that type ctrl+c and send us the traces.


Please rate this post if was helpful

Walter Solano

CCVP, Cisco UCCX Specialist

sky_voice Sat, 09/11/2010 - 13:03

Hi Walter,

I haven't set second step "domain name" (set rest of the setp). Still I am receiving e-mail notifications in outlook. Just curious to know what would be the impact of 2nd step?

I'm in the process of customizing Email notifications specific to my company. Presently I'm receiving e-mails notifications from "Cisco Unity Express" I wanted to change it to my company name. How and where I can make the changes? Does Domain name configuation will do?


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