CTI OS desktop error message

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Jun 21st, 2010
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i have faced problem in CTI OS desktop ,sometimes the agent get popup message saying "agent state his been set to Not Ready  beacuse calls routed to you were not received.lease ask your administrator"

i check the RNA on desk settings :10 seconds and RNA on SIP service 60 seconds.

is there any idea can help to slolve this prob.


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david.macias Mon, 06/21/2010 - 05:06
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Ask the agent why s/he is not answer the phone or change the agent to auto answer.


valiegenus Mon, 06/21/2010 - 05:34
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all agent are autoanswer-enabled from CCM side,and the agent didn't ignore the call , because the call didn't receive him/her at all


The PG will set the agent to "Not Ready" when two consecutive calls fail to be delivered. Clearly a configuration error can cause this condition - the agent is chosen by the Call Router to receive the call, but there is no label for the agent's device target on the Routing Client controlling the call; or there is no SIP static route, and so on.

If calls normally arrive at said agent, but occasionally fail, you need to dig further into the CVP logs or your CUCM logs.




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