Caller-ID Troubleshooting

Unanswered Question
Jun 21st, 2010

Hi,

I have 3845 CME with VIC2-4FXO cards, I have already configure and enable caller-id on the interfaces but still not showing the number of the caller. I have tried the PSTN on analog phone it shows the caller number.

I do debug vpm signal and show me the below:-

*Jun 21 13:02:04.371: htsp_process_event: [0/1/2, FXOLS_ONHOOK, E_DSP_SIG_0000]fxols_onhook_ringing

*Jun 21 13:02:04.371: htsp_timer - 125 msec

*Jun 21 13:02:04.499: htsp_process_event: [0/1/2, FXOLS_WAIT_RING_MIN, E_HTSP_EVENT_TIMER]fxols_wait_ring_min_timer

*Jun 21 13:02:04.499: htsp_timer - 10000 msec

*Jun 21 13:02:04.499: htsp_timer3 - 5600 msec

*Jun 21 13:02:04.499: [0/1/2] htsp_start_caller_id_rx:ETSI_DTMF

*Jun 21 13:02:04.499: htsp_start_caller_id_rx create dsp_stream_manager

*Jun 21 13:02:04.499: [0/1/2] htsp_dsm_create_success  returns 1

*Jun 21 13:02:05.679: htsp_process_event: [0/1/2, FXOLS_RINGING, E_DSP_SIG_0100]

*Jun 21 13:02:05.679: fxols_ringing_not

*Jun 21 13:02:05.679: htsp_timer_stop

*Jun 21 13:02:05.679: htsp_timer - 10000 msec

*Jun 21 13:02:10.099: htsp_process_event: [0/1/2, FXOLS_RINGING, E_HTSP_EVENT_TIMER3]fxols_snoop_clid_stop

*Jun 21 13:02:10.099: htsp_timer_stop3

*Jun 21 13:02:10.179: htsp_process_event: [0/1/2, FXOLS_RINGING, E_DSP_SIG_0000]

*Jun 21 13:02:11.487: htsp_process_event: [0/1/2, FXOLS_RINGING, E_DSP_SIG_0100]

*Jun 21 13:02:11.487: fxols_ringing_not

*Jun 21 13:02:11.487: htsp_timer_stop

*Jun 21 13:02:11.487: htsp_timer_stop3

*Jun 21 13:02:11.487: [0/1/2] htsp_stop_caller_id_rx. message length 0htsp_setup_ind

*Jun 21 13:02:11.487: [0/1/2] get_fxo_caller_id:Caller ID receive failed.  parseCallerIDString:no data.

*Jun 21 13:02:11.487: [0/1/2] get_local_station_id calling num= calling name= calling time=06/21 16:02  orig called=

*Jun 21 13:02:11.487: htsp_process_event: [0/1/2, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]

*Jun 21 13:02:11.487: fxols_wait_setup_ack:

*Jun 21 13:02:11.487: htsp_timer - 6000 msec

*Jun 21 13:02:11.495: htsp_process_event: [0/1/2, FXOLS_PROCEEDING, E_HTSP_PROCEEDING]fxols_offhook_proc

*Jun 21 13:02:11.499: [0/1/2] htsp_dsm_close_donehtsp_alert_notify

*Jun 21 13:02:11.511: htsp_process_event: [0/1/2, FXOLS_PROCEEDING, E_HTSP_ALERT]fxols_offhook_alert

*Jun 21 13:02:11.523: htsp_call_bridged invoked

*Jun 21 13:02:11.523: htsp_process_event: [0/1/2, FXOLS_PROCEEDING, E_HTSP_VOICE_CUT_THROUGH]fxols_proc_voice

*Jun 21 13:02:11.527: htsp_process_event: [0/1/2, FXOLS_PROCEEDING, E_HTSP_CONNECT]fxols_offhook_connect

*Jun 21 13:02:11.527: [0/1/2] set signal state = 0xC timestamp = 0

*Jun 21 13:02:11.527: htsp_timer_stop

*Jun 21 13:02:11.875: htsp_process_event: [0/1/2, FXOLS_CONNECT, E_DSP_SIG_0110]fxols_rvs_battery

*Jun 21 13:02:11.875: htsp_timer_stop2

*Jun 21 13:02:20.135: htsp_digit_ready(0/1/2): digit = 1

*Jun 21 13:02:20.563: htsp_digit_ready(0/1/2): digit = 1

*Jun 21 13:02:21.015: htsp_digit_ready(0/1/2): digit = 1

*Jun 21 13:02:21.735: htsp_digit_ready(0/1/2): digit = 7

*Jun 21 13:02:27.611: htsp_timer_stop3 htsp_setup_req

*Jun 21 13:02:27.615: htsp_process_event: [50/0/11.1, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup

*Jun 21 13:02:27.615: htsp_ephone_start_caller_id_tx calling num= calling name = called num=1117 orig called num=

*Jun 21 13:02:27.615: [50/0/11.1] set signal state = 0x0 timestamp = 0

*Jun 21 13:02:27.615: efxs_onhook_setup: local target is available htsp_alert

*Jun 21 13:03:27.619: htsp_timer_stop3

*Jun 21 13:03:27.619: htsp_process_event: [50/0/11.1, EFXS_WAIT_OFFHOOK, E_HTSP_RELEASE_REQ]efxs_waitoff_release

*Jun 21 13:03:27.619: [50/0/11.1] set signal state = 0x4 timestamp = 0

*Jun 21 13:03:27.623: htsp_call_bridged invoked

*Jun 21 13:03:27.627: htsp_process_event: [0/1/2, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice

And below one of the interface which I have already configured

voice-port 0/0/1

translation-profile incoming incoming_add_9

supervisory disconnect dualtone mid-call

supervisory custom-cptone Saudi_Arabia

cptone SA

timeouts call-disconnect 5

timeouts wait-release 5

connection plar opx 6666

caller-id enable

caller-id alerting line-reversal

caller-id alerting dsp-pre-allocate

any idea what is the problem could be.

regards,

waref

I have this problem too.
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Amer Mohammad A... Mon, 06/21/2010 - 07:52

Dear all

i have the same problem and no clear answer so far and it is a common problem with cisco FXO VICs in general

any ideas....?????? !!!!!

thank in advance

Tracy Larson Mon, 06/21/2010 - 09:16

Try this under your fxo port config.

caller-id alerting dsp pre-allocate

Tracy Larson Mon, 06/21/2010 - 10:14

i apologize, totally missed that line. Check out this document and go 4/5ths of the way down were it begins to define what the different caller-id commands actually do and when they are needed based on your providers settings. You may have to get rid of the dsp preallocate command based on its definition when to use. There were some bugs that used to exist that made you need to use the caller-id alerting ring 1 or 2 depending on certain situations but I thought those were all remedied in the 12.4 releases of IOS. In any event try a few of those out to see if something fits for you.

http://www.cisco.com/en/US/docs/ios/12_3/vvf_c/cisco_ios_voice_configuration_library_glossary/vclclid.html

lvanwetten Tue, 06/22/2010 - 20:50

You could try this...

When the

caller-id alerting ring command is configured as 1, and then when the call comes,

Caller-id is displayed for a second, and it goes away.

To resolve this issue, enter the following commands under the voice-port 0/0/3.

caller-id alerting ring 2

shut

no shut

Note:

When the caller-id alerting command is configured on the voice port,it will

automatically enable caller ID, and the caller-id enable command is not necessary.

Again, delay in receiving the CLID is addressed by Cisco Bug

CSCse71319.

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