Outbound Numbers Not Showing in Supervisor Desktop

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Jun 21st, 2010
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Running UCCX 7.0(1)SR05 with Supervisor Desktop 6.6(1).  All outbound called numbers (whether internal 4-digit or external PSTN) are showing as <Unavailable> under "Agent Contact - Active Call" on the Supervisor Desktop. Anybody know what I have to change in CM or UCCX to have the called number appear?  Inbound calling numbers appear fine.



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James Hawkins Mon, 10/04/2010 - 14:25
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Did you ever get a solution for this? - I have a customer with a similar issue.



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