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Outbound Numbers Not Showing in Supervisor Desktop

toddcarp123
Level 1
Level 1

‎06-21-2010 09:02 AM - edited ‎03-14-2019 05:54 AM

Running UCCX 7.0(1)SR05 with Supervisor Desktop 6.6(1).  All outbound called numbers (whether internal 4-digit or external PSTN) are showing as <Unavailable> under "Agent Contact - Active Call" on the Supervisor Desktop. Anybody know what I have to change in CM or UCCX to have the called number appear?  Inbound calling numbers appear fine.

Thanks,

Todd

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James Hawkins
Level 8
Level 8

‎10-04-2010 02:25 PM

Did you ever get a solution for this? - I have a customer with a similar issue.

Thanks

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