I would like to create a new user account, so the user can access the "Cisco Unified CCX Historical Reports" program.
Where og how do I create this new user account?
You do not know, by any chance, what the difference between "IVR" and "ICD" are?
ICD reports are things dealing with the CSQ. IVR reports are everything else. Most express customer choose both for their users. It's rare that there is that type of breakdown in who should see what.
Since you failed to specify the product version and whether you are LDAP-integrated in UCM, I am going to make some assumptions:
- CCX version 5.0 or later
- UCM is synchronized with LDAP
Log in to /appadmin on the CCX server, choose Tools > User Management from the menus, search for the username you want to grant access, and select the Reporting capability for that user. The username/password from LDAP will now be allowed to log in to the Historical Reporting Client.