Visual Voicemail for UC500/CME with CUE

Answered Question
Jun 21st, 2010

Has anyone successfully deployed a solution that converted a recorded audio voicemail into a text based message like an e-mail or SMS?  i have a customer looking for this capability and wasn't sure if Cisco had something that could accomplish this or not.  it would be preferred to do this in CUE, but if the need to move to a unity/unity cxn platform that would be fine too.  thanks in advance for your help!

I have this problem too.
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Correct Answer by Brandon Buffin about 6 years 6 months ago

Unity Connection 8.x includes SpeechView which converts voicemails to text.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag177.pdf

You could also use a service such as PhoneTag.

http://www.phonetag.com

This would require that you configure CUE to send a message notification along with the attached voicemail to a PhoneTag address. The message would then be converted to text and sent to the email addresss of your choice.

Here are the steps for enabling message notification.

http://uc500.com/enabling-message-notification-cisco-unity-express

Hope this helps.

Brandon

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Correct Answer
Brandon Buffin Tue, 06/22/2010 - 06:44

Unity Connection 8.x includes SpeechView which converts voicemails to text.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag177.pdf

You could also use a service such as PhoneTag.

http://www.phonetag.com

This would require that you configure CUE to send a message notification along with the attached voicemail to a PhoneTag address. The message would then be converted to text and sent to the email addresss of your choice.

Here are the steps for enabling message notification.

http://uc500.com/enabling-message-notification-cisco-unity-express

Hope this helps.

Brandon