LMS 3.1 UT for VSS

orca · ‎06-22-2010

Hello,

I'm just upgrading a CW LMS 2.6 environment to LMS 3.1.

I got some problems with the UT on the VSS devices. For example:

We have a fully equipped VSS with about 500 devices attached.

Since then we have exported the address table of the VSSs manually to get a suitable solution to use the User Tracking function in an external utility.

Now with 3.1 I thought UT will work directly on the VSSs. But it shows me only ~30 devices on our main VSS.

Info:

CS 3.2.0
CM 5.1.0
CV 6.1.8
CWA 1.1.0
DFM 3.1.0
LMSP 1.1.0
RME 4.2.0

Any suggestions?

Alex

orca · ‎06-22-2010

Just checked this doc:

http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.1/device_support/table/lms31sdt.html

Our 6509s run with 12.2(33)SXI1

Should be fine.

Joe Clarke · ‎06-23-2010

Yes, the VSS should be supported, but you may be seeing a bug with Data Collection. First, try upgrading to CM 5.1.4 from Common Services > Software Center > Software Update. Then run a new Campus Data Collection followed by a UT acquisition, and see if more users show up.

orca · ‎06-25-2010

Hello Joe,

thanks for your help.

I made an upgrade to CM 5.1.4 and restarted the system.

After Campus Data Collection has run I can't do an UT acquisition.

Error Message:

"Construction of XML data required for UT is in progress.Please try after some time"

Seems to be this one:

https://supportforums.cisco.com/thread/2001937

orca · ‎06-25-2010

I filtered out our standalone APs and this helps as a workaround.

Data Collection and User Tracking now run smoothly again but no change:

No functional User Tracking on our VSS

Thanks in advance!

Alex

Joe Clarke · ‎07-19-2010

Post the NMSROOT/campus/etc/cwsi/portsData.xml and vlanData.xml files. What is the IP address and hostname of this VSS? What version of SNMP are you using?

orca · ‎07-19-2010

Anybody?

orca · ‎08-25-2010

Sorry, but confidential information in it.

We have opened a TAC. I will post the results here.

Thx for your help!

orca · ‎11-16-2010

Just to inform you guys. The TAC didn't helped. Just another unresolved problem...

Joe Clarke · ‎11-17-2010

What was the Service Request number?

orca · ‎12-07-2010

SR 615139375

Joe Clarke · ‎12-09-2010

I went through the notes, and I agree with the engineer's assessment. The missing MACs appear to be connected to non-access ports. Is there a specific MAC that is directly connected to this switch that is missing from the UT report?