Call Record

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Jun 22nd, 2010
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I want to check all the calls are made and recived in our IP Network using the PSTN, for one week. I have Call Manager 6.1 with 2 T1 using 3825 router as voice gateway


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William Bell Tue, 06/22/2010 - 06:22
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Have you checked to see if you have Call Detail Records enabled on all call processing servers in the cluster?  Check the Call Manager service parameters.  You have to modify the parameter individually on each cluster node.  If you find that this has not been done then you have no way to retrieve past records.  If you find that it is turned on, then you will want to check CDR Analysis and Reporting (CAR) tool to see if you have it configured to process and report on CDRs.

You may want to read through this document:

It should give you a clear picture of the pre-requisite tasks.



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