I have a new system with two Proggers and one AW.
I installed CTI Servers and CTI OS servers on the two Proggers.
I also installed and configured CAD Services 7.5.1 on the same two Proggers.
I installed Outbound Option too and as a verification I have all ports registered in dialers windows.
I have CTI Srv active on ports 42027/43027 and CTI OS servers active and listening on port 42028.
Problem: I installed first Agent Desktop application and when I want to login with an agent I have the following error: "The Login Name you entered was not found". I configured agent, skillgroup and team on AW but I am having this error.
Does anybody know what should I verify? Do you know a good troubleshooting guide for this?
Thanks in advance,