Redirecting a call based on ANI

Unanswered Question
Gabriel Saavedra Tue, 06/22/2010 - 09:14

Hi,

You can use the Get Call Contact Info step to get the calling number of the triggering contact, after that you can use a java method to take from the calling number just the area code, or you can use and if step with the ".StartsWith(String)" method to catch the area code.

Gabriel.

Anthony Holloway Tue, 06/22/2010 - 09:23

A large switch step would work too:

switch (calling_number.substring(0, 3)) {

     case '612':

          /* Minneapolis */

          break;

     case '305':

          /* Miami */

          break;

     default:

          /* Other */

}

But you also could use XML lookups, or DB lookups, or flat file lookups.  There are many choices.

Thanks for the tips guys but I'm still not having much luck.  Essentially, what I would like to do is redirect a call coming from a certain area code and exchange (817-282-****).  I have a switch string in place that is working if I put in an entire number but I have not been able to make it work the way you guys have suggested.  Basically, if the callingnumber is 817-282-**** where the stars are wildcards, it will redirect the call.  What am I missing here?

Aaron Harrison Tue, 07/06/2010 - 12:38

Hi

It's not so difficult, both the suggestions you've been given above are valid and pretty clear - basically in the 'Switch Value' field of the switch step, put in one of the fucntions suggested above. So if your variable containing the calling number is a String 'callingnumber', and it has no hyphens or other formatting, and you just want to switch based on a match of the first 6 digits:

callingnumber.substring(0,5)               <--- match the digits from positions 0 to 5

Under 'Cases:'

Values:          Connections

"817282"          Redirect

Then under 'whatever-you-like' add your redirect steps, and under default your default routing steps.

Perhaps have a go and post up your non-working script if you don't have any luck.

Regards


Aaron

Gabriel Saavedra Tue, 07/06/2010 - 13:48

Hi,

Try a reactive debug so you can check if the substring method is really taking the first 6 digits of the calling number.

Gabriel.

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