CUE: Error: Unsupported audio format

Answered Question
Jun 22nd, 2010
User Badges:

I'm trying to import a .wav file from a 3com NBX to a CUE 7.1 system.  The .wav file has a bit rate of 32kbps, mono and 8000 Hz.  The only thing I can't verify is if it's g711ulaw. It plays fine on my laptop but when I try to upload it to CUE I get an error:  "Error: Unsupported Audio Format"


Is there any audio utility that I can use to verify and/or convert this file to work?  This was a professional recording and they'd like to keep this recording.


Thanks!

Correct Answer by Rob Huffman about 7 years 1 week ago

Hi there,


I understand it is fairly pricey.


If you search "audio converter 8 bit wav" with any major search engine

you should find some "freeware" that can do the job for you.


You could also contact the people who did the recording and they might change the

format at a good price.


Cheers!

Rob

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (2 ratings)
Loading.
Rob Huffman Tue, 06/22/2010 - 11:41
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi there,


Create a .wav file with this format: G.711 U-law, 8 kHz, 8 bit, Mono. The file cannot be larger than one MB.


http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a00803f82eb.shtml




Try Adobe Audition. Here is a link, it's very,very good


https://store1.adobe.com/cfusion/store/#loc=en_us&view=ols_prod&store=OLS-US&categoryOID=1708430&distributionOID=105




Cheers!
Rob




Please support CSC Helps Haiti


https://supportforums.cisco.com/docs/DOC-8895


https://supportforums.cisco.com/docs/DOC-8727

gmgarrian Tue, 06/22/2010 - 11:51
User Badges:

Thanks for the fast response!


That software looks nice but this is for a one shot deal.  I can't justify the cost of getting the full version for one wav file.


Are there any other options other than recording a new greeting?

Correct Answer
Rob Huffman Tue, 06/22/2010 - 12:21
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi there,


I understand it is fairly pricey.


If you search "audio converter 8 bit wav" with any major search engine

you should find some "freeware" that can do the job for you.


You could also contact the people who did the recording and they might change the

format at a good price.


Cheers!

Rob

gmgarrian Tue, 06/22/2010 - 12:31
User Badges:

I figured it out with Audacity.  I loaded the file and then under Edit --> Settings --> Preferences I went to the File Formats tab and changed the "Uncompressed Export Format" setting.  I changed that to U-Law and exported the file!  Uploaded and plays fine!


Thanks for the app suggestion though.  I'll bookmark that for future reference.

Actions

This Discussion