How to give browse and monitor only options of an ICM script to a certain group?

Unanswered Question
Jun 22nd, 2010
User Badges:

I am looking for an option in the Feature Control Set, how to give "Browse and Monitor" only options for a certain group in our contact centre. If someone give me some clue, it would be appreciatable.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
vyapaka85 Tue, 06/22/2010 - 12:38
User Badges:

Checkout  Configurationmanager>Listtools>userlist. You can give appropriate permissions there.

Candreas2 Tue, 06/22/2010 - 13:20
User Badges:

Hello Praveen,

This work at some point. But it's not resolving what I intend to do. When I give "Read Only" previledge, to the certain group, it won't be able to do other tasks what they do day to day. I am looking specifically to give read only previledge in the scripting level. Not at the configuration level.


Then just give them ISE access and not Client Admin Workstation access.

They will be able to run the Internet Script Editor (not the best named application) to be able to do Scripting, but since they cannot login to the Client AW, they cannot do any Config. They can run the ISE from their own PC.




This Discussion