I Have cucm 8.0 with cisco ip phone 7945
my problem is when someone call me during my conversation with my ip phone
i want redirect the call to my secretary
i added "Redirect" softkey to my ip phone during "ring-in"
but the button is inactive
any idea please
Have you already configured IPMA to use that softkey???
When the assistant logs in from the Assistant Console, the softkeys Redirect and Transfer to Voice Mail become active for the proxy lines. Refer to the Cisco Unified Communications Manager Assistant User Guide for more information.
Unless you're using IPMA the softkey is useless.
If this helps, please rate