ip phone redirect button

Answered Question
Jun 22nd, 2010
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Dear All


I Have cucm 8.0 with cisco ip phone 7945

my problem is when someone call me during my conversation with my ip phone

i want redirect the call to my secretary

i added "Redirect" softkey to my ip phone during "ring-in"

but the button is inactive


any idea please

Correct Answer by Jaime Valencia about 6 years 9 months ago

Have you already configured IPMA to use that softkey???


Cisco Unified Communications Manager  Assistant With Proxy Line Support

When the assistant logs in from the Assistant  Console, the softkeys Redirect and Transfer to Voice Mail become active  for the proxy lines. Refer to the Cisco Unified  Communications Manager Assistant User Guide for more information.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_0_2/ccmfeat/fsipma.html


Unless you're using IPMA the softkey is useless.


HTH


java


If this helps, please rate


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Rob Huffman Wed, 06/23/2010 - 06:10
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Hi Hani,


I'm not really sure about the Redirect Softkey, as it is not shown on our CUCM

But I'm guessing that it may be the equivalent of DND...if so;


In CUCM 8.x the Call Reject function


will follow the Call Forward No Answer setting on a phone, so if the CFNA is configured to go
to Voicemail then the call will flow that way in DND



http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fsdnd.html#wp1073696




Normal Call with DND and Call Forward No Answer Enabled on a Nonshared Line


The following steps show the call flow for a call that you make to a phone with both DND and Call Forward No Answer active:


1. Phone B configures Call Forward No Answer to forward calls to Phone C.


2. Phone B activates DND.


3. Phone A calls Phone B.


4. Phone B beeps and does not answer the call.


5. The call gets forwarded to phone C, which rings normally.




In your case use DN xxxx (the Secretary DN)to replace phone C in both steps 1 and 5



Cheers!
Rob




Please support CSC Helps Haiti


https://supportforums.cisco.com/docs/DOC-8895


https://supportforums.cisco.com/docs/DOC-8727

Correct Answer
Jaime Valencia Wed, 06/23/2010 - 07:55
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Have you already configured IPMA to use that softkey???


Cisco Unified Communications Manager  Assistant With Proxy Line Support

When the assistant logs in from the Assistant  Console, the softkeys Redirect and Transfer to Voice Mail become active  for the proxy lines. Refer to the Cisco Unified  Communications Manager Assistant User Guide for more information.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_0_2/ccmfeat/fsipma.html


Unless you're using IPMA the softkey is useless.


HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk

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