Solved: ip phone redirect button

hanimolani · ‎06-22-2010

Dear All

I Have cucm 8.0 with cisco ip phone 7945

my problem is when someone call me during my conversation with my ip phone

i want redirect the call to my secretary

i added "Redirect" softkey to my ip phone during "ring-in"

but the button is inactive

any idea please

Jaime Valencia · ‎06-23-2010

Have you already configured IPMA to use that softkey???

Cisco Unified Communications Manager Assistant With Proxy Line Support

When the assistant logs in from the Assistant Console, the softkeys Redirect and Transfer to Voice Mail become active for the proxy lines. Refer to the Cisco Unified Communications Manager Assistant User Guide for more information.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_0_2/ccmfeat/fsipma.html

Unless you're using IPMA the softkey is useless.

HTH

java

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www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

Rob Huffman · ‎06-23-2010

Hi Hani,

I'm not really sure about the Redirect Softkey, as it is not shown on our CUCM

But I'm guessing that it may be the equivalent of DND...if so;

In CUCM 8.x the Call Reject function

will follow the Call Forward No Answer setting on a phone, so if the CFNA is configured to go
to Voicemail then the call will flow that way in DND

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fsdnd.html#wp1073696

Normal Call with DND and Call Forward No Answer Enabled on a Nonshared Line

The following steps show the call flow for a call that you make to a phone with both DND and Call Forward No Answer active:

1. Phone B configures Call Forward No Answer to forward calls to Phone C.

2. Phone B activates DND.

3. Phone A calls Phone B.

4. Phone B beeps and does not answer the call.

5. The call gets forwarded to phone C, which rings normally.

In your case use DN xxxx (the Secretary DN)to replace phone C in both steps 1 and 5

Cheers!
Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

Jaime Valencia · ‎06-23-2010