I'm trying to setup a type of night service for one of our offices but am having trouble getting my head round how to configure it or if it is even possible.
Basically we have 2 mainline numbers coming into the office for the 2 different departments, 7300 and 7333. During normal office hours both of these go straight through to the main receptionist who handles all the incoming calls. When the receptionist goes home, any calls to these numbers need to be picked by staff who may still be in the office. So if a call comes in to the 7300 number, anyone in that department needs to be able to see it and be able to pick it up.
The problem is that this should only happen when the receptionist has gone home. I could add everyone into a pickup group but they would see calls during the day as well as seeing calls going to their colleagues. It also needs to be alerted on all phones in that department as there is no gaurantee which staff members will still be in the office out of hours.
Is there any way of having a pickup group that only functions during certain hours? Or another way of setting this up?
Any help would be greatly appreciated.
Call Manager Version 6.13
Unity Version 7.0