Pickup calls for night service

Unanswered Question
Jun 23rd, 2010

Hi,

I'm trying to setup a type of night service for one of our offices but am having trouble getting my head round how to configure it or if it is even possible.

Basically we have 2 mainline numbers coming into the office for the 2 different departments, 7300 and 7333. During normal office hours both of these go straight through to the main receptionist who handles all the incoming calls. When the receptionist goes home, any calls to these numbers need to be picked by staff who may still be in the office. So if a call comes in to the 7300 number, anyone in that department needs to be able to see it and be able to pick it up.

The problem is that this should only happen when the receptionist has gone home. I could add everyone into a pickup group but they would see calls during the day as well as seeing calls going to their colleagues. It also needs to be alerted on all phones in that department as there is no gaurantee which staff members will still be in the office out of hours.

Is there any way of having a pickup group that only functions during certain hours? Or another way of setting this up?

Any help would be greatly appreciated.

Call Manager Version 6.13

Unity Version 7.0

Thanks

Steve

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jp.barraja Wed, 06/23/2010 - 06:24

Hello,

A solution could be to create a "after hour partition" and put the both extensions in the default partition and "after hours partition".

  • Create the "After Hours Partition"
  • Create a Time Period After hours then schedule the after hours hours and days of week
  • Create a Time Schedule then assign  the Time Period After Hours
  • Assign the Time schedule to teh partition
  • Create  Translation Patterns one with default partition and one with After hours partition.

Put the after hours partition in the first place in each CSS.

With that you will be able to route your both number where you want based on the time of day and day of week.

Good luck

JP

rob.huffman Wed, 06/23/2010 - 07:10

Hi Steve,

Just to add a note to the great tips from JP (+5 JP)

To address the second part of your query, for the "Notification" of these

Night Service calls;

You could direct the calls to a DN on an Analog port attached to a loud ringer. Add the new DN

to the Pickup Group or set up a new dummy DN that these calls forward to at night. Include this DN

in the Pickup group with Audible/Visual notification

Unified Communications Manager 6.x: Time-Of-Day Routing Configuration Example

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a0080a7bc96.shtml

Cheers!

Rob

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