Remote Phone-proxy phones reboot during calls

Unanswered Question
Jun 23rd, 2010
User Badges:

I have been having a problems with all of our 7 phone-proxy phones used by our remote users. Seems like the phones work fine for about 2 weeks and then randomly restart in the middle of a call. I enabled debug phone-proxy to hopefully show me some events but the only asa event I can find related to the phone-proxy phones are:

Phone Proxy SRTP: Media session not found for XXX.XXX.XXX.XXX/29967 for packet from inside:XXX.XXX.XXX.XXX/18581 to identity:XXX.XXX.XXX.XXX/29967

Any one else having a similar problem or have any suggestions on where to look?

CUCM: 7.1.3

ASA: 5510 running 8.2(1)11

Phone Models: 7961 running firmware: SCCP41.8-5-2SR1S

Any help would be greatly apprciated!

Thanks in advance!

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)


This Discussion

Related Content