I`ve gone through the steps

The UCCX already has an Application user for the Call Centre but I created a new TAP App. User and assigned this user as an Administrator in UCCX. I then logged in as TAPS users on UCCX

Down loaded TAPS to the CRS server

Under Subsystems

Did a Data check, Synch

I associated the TAPS devices- Ports and RP to the TAPS user in CUCM

I dial the number but get the "I'm sorry we are currently experiencing system problems and are unable to process your

call. Please try again later"

I did the above but in step 1 on UCCX , changed the IP address to UCCX- One doc states CUCM Pub, another CRS

both times I get the error

Cisco Application Administration - 7.0(1)SR05

many thanks

Hi

Firstly, you would put in the publisher IP when installing the app.

Did you also enable the TAPS service on the publisher in CCM Serviceability?

If so, make a test call to the TAPS number and post back the MIVR log covering that attempt (c:\program files\cisco\wfavvid\log\mivr)

Regards

Aaron    

I`m attaching two log files on different days while I was testing

The TAPS service was enabled as well

thanks

Hi

In MIVR051 I see:

6334: Jun 25 16:07:14.423 BST %MIVR-APP_MGR-3-TASK_ABORTED:Application task aborted: Application=App[name=TAPS,type=Cisco Script Application,id=1,desc=TAPS,enabled=true,max=1,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Fri Jun 25 15:52:13 BST 2010,recordId=18,desc=TAPS,name=TAPS,type=Cisco Script Application,id=1,enabled=true,sessions=1,script=SCRIPT[TAPS.aef],defaultScript=,vars=null,defaultVars=null]]],Application Trigger=ContactApplicationTrigger[time=1277478433408,locale=en_GB,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=Fri Jun 25 15:53:41 BST 2010,recordId=8,desc=Cisco JTAPI Trigger,name=7071235,type=Cisco JTAPI Trigger,appName=TAPS,enabled=true,sessions=1,idleTimeout=5000,locale=en_GB,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=0,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=7071235,cmDeviceName=TAPS,cmDeviceInvalid=false,cmDescription=TAPS,cmDevicePoolUUID={3E8EE8ED-8770-EA25-67B1-0F5EA20EACF6},cmDevicePoolName=DP_IPT_MON2,cmCallingSearchSpaceUUID={EBCF1950-7562-EAD7-4D5C-F3CD94D404F5},cmCallingSearchSpaceName=CSS_BNPP_INTERNATIONAL,cmLocationUUID={29C5C1C4-8871-4D1E-8394-0B9181E8C54D},cmLocationName=Hub_None,cmPartitionUUID={37B0F3AC-DBFF-6D96-F00A-F92EBB204D7A},cmPartitionName=PT_BNPP_INTERNAL,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=TAPS,cmExternalPhNumMask=12345XXXXX,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=TAPS 7071235,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group],contact=JTAPICallContact[id=6,implId=13512886/2,state=STATE_ANSWERED_IDX,inbound=true,App name=TAPS,task=18000000008,session=8000000007,seq num=0,cn=7071235,dn=7071235,cgn=7114854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=7071235,route=RP[num=7071235],TP=700001577]],Task id=18000000008,Task Class=class com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper,Exception=com.cisco.expression.ExpressionTargetException: Connection refused to host: 22.0.81.156; nested exception is:
java.net.ConnectException: Connection refused: connect; nested exception is:
java.rmi.ConnectException: Connection refused to host: 22.0.81.156; nested exception is:
java.net.ConnectException: Connection refused: connect (line: 1, col: 94)
6335: Jun 25 16:07:14.423 BST %MIVR-APP_MGR-3-EXCEPTION:com.cisco.expression.ExpressionTargetException: Connection refused to host: 22.0.81.156; nested exception is:

Can you advise what 22.0.81.156 is?

Same errors are in the other file...

Aaron

It is the Primary UCCX,

7114854 is my extension

many thanks

Hi

Are you sure you put the CCM publisher IP when installing TAPS?

The entry goes into a text file, I think it's either in c:\taps or c:\ on the UCCX server; find the file and open it and see what IP is listed for the CCM publisher...

Aaron

I will do it again today and retest and send the files. Are my steps in the earlier

posts correct?

many thanks

Hi

More or less :-)

You don't need to add an extra TAPS user, or log in as any particular admin to install TAPS.

You don't need an extra media/port group to run it.

But, since you are able to dial it, what you have done above probably isn't causing a problem (you get the error prompt, so you are getting to the CTI port).

I think the attemp to install TAPS when you put in the UCCX publisher IP may have left the reference to the IP there, hence the connection error in the logs...

Aaron

I rechecked and recreated the TAPS service

73 was after I reconfirmed the IP address via the TAPS files

74 was when I recreated it from start

TAPS RP 0007

CTI port 700000861

In both instances I`m getting Fast Busy now

I recreated it using only a CTI RP for Taps and reused everything else - media, Control group etc but still get fast busy. i reset the TAPS service and Resynch - all ok

74-new

thanks