I'm getting reports from our call center agents.
Generally when one agent is logged in, a call in queue will broadcast to all agent phones rather than directed to the available agent. It sounds like it's failing to the hunt group but it's actually making it to the queue.
I'm not aware of any option in UCCX to make more than one phone at once, unless you are sending the call out to a hunt group. I'm guessing UCCE works the same, though you haven't given details of what software you are using.
Since you mention you have a hunt group configured, I would disable that for a day and see if it stops. You may have a logic error in your script that causes it to go to hunt unexpectedly, or you may have some instability if you are using a 'forward' setting on the RPs.
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