06-23-2010 12:55 PM - edited 03-21-2019 02:43 AM
I installed a UC520 at a customer about a month ago. They are using all SPA525G sets, including the receptionist. She has two add-on modules.
Her button layout is below:
Phone 1st module
X300 (her ext) Line 1
X252 Line 2
X251 Line 3
X260 Line 4
X 301 Line 5
Line 6
Line 7
Line 8
X
X
X
X
X
ETC,,,,
The rest of the keys on the add-on modules are extensions…
Call comes in, it rings to Line 1 (line2,line3,etc…). She transfers it. All is well.
Call comes in, she answers it. Before she can transfer it, another call comes in. Her Transfer softkey disappears. She can’t do anything with the call. The 2nd call goes unanswered at her phone and rolls to a back up person where it is answered.
She is very frustrated. I don’t know if it is so much of a software issue. I think I either have it programmed way to weird (with the keys on the add-on) or she needs a different phone type (7931?) Thoughts? Suggestions?
06-30-2010 10:21 AM
Dear Sir;
Which SW pack version are you using?
Regards
Alberto
06-30-2010 10:24 AM
I will be working on this issue tonight. I'll check the SW pack and
let you know.
Thanks.
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