Blackberry MVS Installation

Unanswered Question
Jun 24th, 2010


I would like any info regarding the installation of Blackberry MVS client.

I need to know the Cisco portion of the configuration. I have setup the SIP

trunks to point to the MVS Server. I have also done the client setup. The

phone shows unknown and never registers. I can confirm that the WLAN

is connecting to the handheld correctly.

Much appreciated


I have this problem too.
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chidex123 Thu, 08/05/2010 - 09:16

I have been thinking of this feature.Please I will like to know if this Black Berry MVS will work with Cisco Call Manager Express.Any documentation on this will be appreciated.or Is it for CUCM alone???

Thanks a lot

Alejandro Cadar... Sat, 08/21/2010 - 01:50

I have a presentation (Collaboration solutions for Blackberry) from Cisco to Partners where they indicate:

Cisco Unified Communications Manager Express version 8.0 (support for MVS 5.0 expected June 2010)

I think it is not available yet but must be supported soon.
artososolutions Sun, 03/06/2011 - 04:14

Hi all,

Does anybody has integrated MVS with CME successfully? Unfortunately the MVS integration guide is not really helpfull and I couldn't find guides/documentations from Cisco regarding this topic.

My main issue at the moment is, that the MVS/BB can't register the extension/user.

I appreciate any help.

Kind Regards


Adam Todd Thu, 03/24/2011 - 17:04

Has anyone gotten MVS working fully with CUCM?

I have installed MVS 5 and we have CUCM 7.1.3. As stated above, there are lots of documentation for the MVS side (which is straightforward), but there is nothing out there for the cisco side of the setup.

Really could use some actual documentation (not screenshots without explanation).

artososolutions Sat, 04/02/2011 - 06:20

Have read all available documentations. Unfortunately the MVS docs reference to Cisco/Tech for all related phone (number) config. That's not really helpful.

Anyway, I was able to get my BB registered with my UC. The problem now is the call routing between UC and MVS. As I can see in the admin interface for MVS you have to enter DID/Phone number to get calls identified for MVS/PBX.

The actual status is, that I'm able to dial the internal BB number but my BB does a call forwarding the the entered phone number. That's really strange.

Does anybody could give my some hints/explanation how to get this solved?

I really appreciate any help.



Adam Todd Sun, 04/03/2011 - 12:20

Hi Alexander.

Can you provide the steps you took to get your CM and MVS system communicating and your phones registering?

Once I get this going, maybe we can work together to tackle the call routing issues you are facing.

Would greatly appreciate it!


Tommer Catlin Tue, 04/26/2011 - 09:16

Has anyone used this yet?  From looking at the install guide its a basic SIP trunk between CUCM and the MVS server.   Im assuming the MVS is initiating a call squence to the blackberry to PSTN if its not on the network and then SIP when on the LAN?     Anyone provide feedback would be great.


Yes, I have this working between MVS V5.0 and CUCM versions 6, 7 and 8.

I'm not in my normal office right now, but will try and put together a brief guide when I get a moment.

In a nutshell:

Each handheld registers with CUCM (through the MVS Server) as a SIP client.

MVS itself also has a SIP trunk into CUCM which from memory I had to configure on port 6060.

The documentation doesn't explain this well, and the 1st time I got it working was mainly trial and error.


Tommer Catlin Tue, 04/26/2011 - 09:30

Thanks much for the "nutshell" makes sense to me on how it works. Id assume its basically the same as CUMA, just easier to install

Hi Tommer

Attached are some notes I did from a working MVS installation (which was integrated with CUCM 8.x). Hopefully it will assist. I don't have access to the CUCM system at the moment, so can't confirm exactly how I configured the SIP trunk profile. I know it was non secure, and I had to play with the DTMF relay settings to get it all to work properly. DTMF is really important as it is how the Blackberry handset and MVS signal to each other.

Hope it helps. Barry


Roman Rodichev Sun, 05/29/2011 - 14:46

Alexander, are you 100% confident on this, as I'm getting info from multiple sources that MVS requires BES enterprise, although I don't trust those sources. Have you actually done it or know someone who did?

artososolutions Mon, 06/20/2011 - 11:51

Hi Roman,

I'm not 100% for sure. But as I can see my BB getting registered with my UC500. So I would say that basicly you're able to get this config running.

As I'm not aware of using IOS I have the problem that I'm not able to configure my UC via command line and from this point don't have the possibility to verify this.

BTW, does anybody has this configured during the last weeks/month?



jdiegmueller Sat, 09/03/2011 - 23:41

> BES Express is not supported

I reitereate that it is true that as of this posting, RIM does not "support" MVS in conjunction with BES Express,

That said, it does work.  I have successfully tested all MVS 5.0 builds (5.0.1 & MRs and 5.0.2 & MRs) against BES Express 5.0.2 and 5.0.3.  As long as you point the MVS installer at the BESX' SQL Express instance (besxhostname\BLACKBERRY, if left default) it will work exactly like an install against a BES Enterprise.

I wouldn't suggest this in the real world due to the lack of official vendor support, but for a customer demo lab or whatnot, BESX will do what you want it to.


Mister_MVS Wed, 07/20/2011 - 10:52

Adam, contact your RIM rep, there is an Integration Guide for CUCM now.

artososolutions Sun, 11/04/2012 - 03:02

Hi Colin,

do you have this integration guide available? If so, would be great if you could share it with us.

Basically MVS is supported with BESX. Unfortunately the official support has been retired since the current MVS version. I'm not sure which release it was.

Actually the RIM supports the MVS only with BES but as jdiegmueller stated above it sill work (unsupported).

I would love to see my BB working with the UC500. Does anyone knows other ways to get this done?

Best Regards



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