David Hailey Thu, 06/24/2010 - 05:09

How are you routing calls to Unity?  You are using CUCM to for call routing (presumably) so are you routing to Unity's AA via CTI route point - what?

syrizwan Thu, 06/24/2010 - 19:49

Yeap we are using CUCM to for call routing  to Unity's AA  via CTI route poin.

David Hailey Thu, 06/24/2010 - 21:01

I can think of several things to check but it would be helpful to know first if this is a new install and it isn't working or an existing configuration that has recently broken?

Hailey

syrizwan Thu, 06/24/2010 - 21:13

Thanks for reply,

it is an existing configuration that has recently broken.

David Hailey Thu, 06/24/2010 - 21:18

Ok.  So, you said outside calls to the AA number fail.  How about internal calls?  If you dial the AA internally, does Unity accept the call or route to the proper Call Handler or no?

Hailey

Dennis Mink Thu, 06/24/2010 - 21:43

Wild guess; codec between your phones and the AA?

are they changed?  i,e Region settings

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