I have an IPMA setup which is working fine. When the assistant is not logged in I don't want the call to go to the managers phone. So the call goes to a hunt pilot. This also works apart from 1 thing.
Members of the hunt group want to see an alerting name "Managers Line", rather than the calling number from the PSTN. So I created a CTI route point and gave it the relevant name so the hunt group members can see the correct information. But it is not working. They still only see the calling number.
pstn call -> IPMA RP -> assistant not logged in -> cti route point -> hunt pilot
The call flow works fine its just the calling information that will not present. If I ring the CTI route point directly the hunt group members see the correct alerting information "Managers Line".
Any help is appreciated