Upgrading CUE 7.0.5 Licences from CME to CCM

Answered Question
Jun 24th, 2010

Hi,

     I have an issue, I tried to upgrade the licence pkg file, I have done all the steps, I mean, I did the re-installation from the bootloader and everything, download all the files and so on. I follow all the steps, and the Re-installation is succesfull, but when I tried to upgrade the license file package the only error I saw is "ERROR - Hot Installation failed.". But I do not know if I missing any step, I think I followed step by step of the guide. Another thing I noticed is when the re-installation process ends and restarts, the initial configuration dont begin, instead I receive this;

Booting: [###########################################################>] 100% waiting 241 ...
Creating default Administrator account...

Documents I take:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/unity_exp/rel7_0/install/boothelp.html

and

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/unity_exp/rel7_0/install/upglic.html

When I check if the licence is configured I receive;

CUE-MTMORELOS# sh software licenses
Installed license files:
- None

Any help !!!!

Tks.

Cesar

I have this problem too.
0 votes
Correct Answer by Arturo Alejandr... about 6 years 5 months ago

Works for me!!!

Cisco will be put this warning in download page.

Thanks

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Overall Rating: 4.8 (4 ratings)
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Cesar Adrian Ga... Wed, 06/30/2010 - 15:16

Ok, for all that experience this trouble, this is only about the C1861 with an ISE-CUE who needs to migrate from CME to CCM, the only way that I can migrate is to put a licence for 50MBX and with clean installation was very easy.

se-192-168-225-5# software install clean url ftp://192.168.226.11/cue-vm-license_50mbx_ccm_7.0.5.pkg username cisco password cisco


WARNING:: This command will install the necessary software to
WARNING:: complete a clean install.  It is recommended that a backup be done
WARNING:: before installing software.

Would you like to continue? [n]y
Software install using RAM

Downloading ftp cue-vm-license_50mbx_ccm_7.0.5.pkg
Bytes downloaded :  6363

Validating package signature ... done
compatibility mode
Validating installed manifests ............complete.
The system will be brought to offline state for a brief period
and will be brought back to online state automatically
No work order produced.
The system is back in online state
55296+0 records in
108+0 records out

Important:: A Reload is required in order for the new License to take effect.

After reload....

.

.

.

SYSTEM ONLINE
se-192-168-225-5# sho software licenses
Installed license files:
- voicemail_lic.sig : 50 MAILBOX LICENSE

Core:
- Application mode: CCM
- Total usable system ports: 6

Voicemail/Auto Attendant:
- Max system mailbox capacity time: 840
- Default # of general delivery mailboxes: 15
- Default # of personal mailboxes: 50

- Max # of configurable mailboxes: 65

Interactive Voice Response:
- Max # of IVR sessions: Not Available

Languages:
- Max installed languages: 2
- Max enabled languages: 1

But the important is that the only lic file that accepted for the C1861 with ISE-CUE is 50MBX.

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