Agent-email Configuration issue

Unanswered Question
Jun 24th, 2010

Hello I have uccx version 7.0(1)SR5

When i try to do the IMAP/SMTP setup on Agent Desktop configuration GUI

When I click on save i get this error

CDAUI2031 Invalid SMTP Server settings. Try again.

I check with the exchage guys and on IMAP we are not doing SSL authentication.

what else could be my problem ?

I have this problem too.
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Ryan LaFountain Thu, 06/24/2010 - 13:48


Please have them disable TLS on the IMAP server and SMTP server if it is relevant. The email server cannot even advertise TLS and must only advertise basic authentication.


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