ā06-24-201001:28 PM - edited ā03-19-201901:08 AM
Hi,
I have a Call MAnager 4.2 and IPCC 4.0 installed in the system. I am running scripts (CRS) in IPCC in order to handle incoming calls. Recently I am having problem in Reset Called Address setting in Call redirect. Caller dials an extension and it is processed in the script. While redirecting to the dialled extension I want the called address to be reset to destination. I make the proper configuration but IPCC passes the JTAPI number instead of called number. Any ideas on how to check/trace/fix this issue? Thanks in advance.
Extension's "no answer" is also forwarded to IPCC and it is handled by a seperate script which is No answer.aef. In no answer.aef we check the CN and LOL values in order to redirect to correct extension. Normally if you check reset to destination CN or LOL values should be the dialled extension not JTAPI trigger. But in my case I get JTAPI number. Hope I have explained clearly. I can share my scripts If you want to have a look. Thanks.
Regards.
Sedat
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