I have a problem when configuring recording with Callrex Recording. I use Silent Monitoring and Call Recording features instead of SPAN method.
I have prepared everything for this method and tried the below scenarios:
Phone A (7911G): Built in bridge enable, automatic recording enable
Phone B (7911G): Built in bridge enable, automatic recording enable
1. Making call from phone A to PSTN, Callrex recording is triggered and the call is recorded successfully.
2. Making call from phone B to PSTN, Callrex recording is triggered and the call is recorded successfully.
3. Making call from phone A to phone B, Callrex just show up "On Phone" status, not "Recording" <-- This is the problem.
I use Wireshark to capture packet from Recording server. In the 1st and 2nd scenario, I see RTP streams are being sent from IP Phone to Recording Server. In the 3rd case, there are not any RTP steam appears on recording server.
So, is there any additional configuration in my case? Please help me to solve this, thank you very much.