Unity Call Transfer in Auto Attendant

Unanswered Question
Jun 25th, 2010

Hi,

I'm using the unity 4.2 integrating with CUCM.

Create the call handler for Auto Attendant.In the CCM side we configured the CTI RP forwarded to the VMAIL call handler.

When we dialed the AA number ,we got the welcome greetings , when the moment we dial the desired ext call transfered to that extension voice mail.

We checked the call transfer option @ the subscriber options , but the behaviour is same call transfered to desired extension voice mail only.

We enabled the call transfer for the subscriber template also.

Thanks.

I have this problem too.
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gpsriramdc Mon, 06/28/2010 - 00:50

Hi,

I tried all the options. But no luck.

Any body can help on this.

I directly transfer the call handler to subscriber extension. but  still it going to subscriber greeting voice mail extension.

Thanks.

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