06-25-2010 01:53 PM - edited 03-14-2019 05:57 AM
Hi people !
I have the following error: my ipcc agent is in Ready status. When receive a new call, this status change to not ready.
What can i do?
I´m using UCCX 7.0
Thank you
Solved! Go to Solution.
06-26-2010 07:35 AM
Hi
When you say 'When receive a new call' do you mean when a call comes in, the agent phone doesn't ring and he goes into 'Not Ready'?
If so, then it usually means that the CTI Ports on your UCCX have a CSS that does not include the partition that contains the Agent's IPCC Extension. UCCX is trying to transfer the call, but the call has been rejected...
Aaron
Please rate helpful posts...
06-26-2010 07:35 AM
Hi
When you say 'When receive a new call' do you mean when a call comes in, the agent phone doesn't ring and he goes into 'Not Ready'?
If so, then it usually means that the CTI Ports on your UCCX have a CSS that does not include the partition that contains the Agent's IPCC Extension. UCCX is trying to transfer the call, but the call has been rejected...
Aaron
Please rate helpful posts...
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