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UCCX Restore Issue

mbaker33
Level 1
Level 1

‎06-26-2010 01:27 PM - edited ‎03-14-2019 05:57 AM

Hello All,

I am having an issue with a CCX system that failed and required a rebuild/restore.

Durring the Restore process, it prompts me for the AXL Service Provider Credentials, and when i provide it with either then WebUI credentials, or the console login credentials, it never seems to authenticate.

Obviously, I'm doing something wrong, any help?

Thanks,

mark

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mbaker33
Level 1
Level 1

‎06-26-2010 01:34 PM

I should also mention that the error I get is:

"Error validating CallManager user retrying 1 Time."  And it does this 3 or 4 times before failing.

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Anthony Holloway
Cisco Employee
Cisco Employee

‎06-28-2010 05:16 AM

Just because you can log in to the WebUI (ccmadmin) doesn't mean that account has AXL rights.  Also, the platform administrator account (console), does not have AXL rights, and you cannot give it AXL rights.

Double check your user account that you are typing in, and make sure it has the AXL role.

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