problem with aa service and auto pilot

Answered Question
Jun 27th, 2010
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hi all

i'm in a little bit of trouble i've been recently hired in a new company as cisco network engineer , i have CME on router 2811 ver 4.4

we have configured the AA service ( auto attend) service and since i'm not the one who configure it i have a problem adding new extension to the auto attend voice messeage .

here is my configuration if any one can help please


application
service queue flash:app-b-acd-2.1.0.0.tcl
  param queue-len 10
  param aa-hunt1 7001
  param queue-manager-debugs 1
  param aa-hunt2 7002
  param number-of-hunt-grps 2
!
service aa flash:app-b-acd-aa-2.1.0.0.tcl
  paramspace english index 1
  param number-of-hunt-grps 2
  param menu-timeout 2
  param dial-by-extension-option 3
  param handoff-string aa
  paramspace english language en
  param max-time-vm-retry 3
  param aa-pilot 7000
  param max-extension-length 3
  paramspace english location flash:
  param second-greeting-time 60
  param welcome-prompt _bacd_welcome.au
  param call-retry-timer 15
  param voice-mail 5000
  param max-time-call-retry 600
  param service-name queue
!


ephone-hunt 1 sequential
pilot 7001
list 201, 203, 202, 204, 205, 206, 207, 208, 209, 210, 211, 212, 213, 214, 215
preference 0 secondary 7
timeout 20, 20, 20, 20, 20, 20, 20, 20, 20, 20, 20, 20, 20, 20, 20
!
!
ephone-hunt 2 sequential
pilot 7002
list 216
preference 0 secondary 7
timeout 20
!
!




thanks

Correct Answer by Abu Hadee about 7 years 3 days ago

Hi


Which ext do you want to add to which hunt group?


Usually, you can just add the number  in list command


Thanks

- abu

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Correct Answer
Abu Hadee Sun, 06/27/2010 - 05:45
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  • Silver, 250 points or more

Hi


Which ext do you want to add to which hunt group?


Usually, you can just add the number  in list command


Thanks

- abu

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