I have script with toll free number(sip) the caller sometimes hear all audio prompts in menu, and sometime hear some audio prompts which not stable, but when I dial internally the trigger it is stable and I can hear all audio prompts in menu, What co...
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I have UCCX 12.5 ,CUCM 12.5 and imp 12.5 in my lab.I have Auto Attendant Script deployed. I love the script but i need something better.I would like the customer to speak the name of the person instead of dialing the name can the Auto Attendant scrip...
Hi All,I wonder if any of you have increased the vRAM on your UCCE Rogers/Aw-HDS beyond the prescribed by OVA numbers? I.e. if Rogger is said to have 6GB by the OVA can I make it 8? SQL is eating memory plus there is some other management and securi...
Resolved! UCCX Call redirect to voicemail issue
Hi, We have some scripts that send a call redirect to a user's voicemail greeting and this works fine, using the call redirect step (destination = VM pilot, Called address reset to user's Ext.).The current set up from CUCM to Unity is SCCP, and I've ...
Hello world,The agent cannot change the status to work with chats “Out of Service (error condition)” associated with NonVoiceControlGadget.The error is not associated with the agent's PC. If you use a different agent login, there is no problem.Re-cr...
We have many calls consider as abandoned due to caller hang-up, how I can make the calls consider abandoned if ring on agent more than 10sec, and if the calls ring on agent less than 10sec not consider as abandoned, because many calls hang-up after r...
Hello world,I am working on creating a custom report based on the stock reports available for our call center. We would like to total the abandoned call for each day, sorted by the hour of the day. I cannot seem to create a report that only shows th...
Resolved! Outbound API Campaign Update Error
Greetings, Can you provide the URL and Body example to update a campaign via the Outbound API. I am able to Create Campaign, Get Campaign Definition, Get Campaign Records, Import Campaign Records, Delete Campaign Records, and Delete Campaign, but th...
A customer reports that contact center agents sometimes get a 403 Forbidden when trying to log into the desktop. This error resolves itself on its own after around a few hours; without going deep into troubleshooting, can someone give me a few hints ...
Dear Experts,we run into the scenario where we have to limit the concurrent calls for 1 campaign to 20 , dialer shouldn't run 21 record in dialing list until any call from first import is disconnected.is this doable ?
Hello All, Can anyone support me how can open Finesse Agent ? AdminAgent
Hello everyone,I have uccx 12.5 installed and integrated with CUCM 12.5.This uccx was redundant for a long time (2years ago).I have a new cucm 12.5.i want to integrate the new cucm 12.5 with the uccx.I wanted to modify the Unified Telephony provider ...
Hello All, I am trying to make CCB call for internal calls. But calls are failing at callback entry application with below error. CallbackEntry,04/05/2024 12:27:40.868,Validate_01,custom,Callback_Validate,ELEMENT_ENTRYCallbackEntry,04/05/2024 12:27:...
I'm looking for a queue lever report of how quickly calls are answered. The group has a target of 80% of all calls answered w/in 20 seconds or less. they are only tracking the queue as a whole rather than individual agents. Not sure where to find tha...
Hi,We have a user when they log into Finesse they receive "Error loading report", message. Do anyone know why this user is receiving this error? Screenshot attached below. Any assistance would be greatly appreciated. Thanks,
