The CAD Agent Reports (Agent Statistics) had a field listing outbound calls. That field is now gone.
The application was updated from IPCC Express 4.0 CAD 6.1(4) (Premium) Build 188.8.131.52 to IPCC Express 7.0 CAD 6.6(1) Build 184.108.40.2060
I know it is possible to create this field. I am just not sure how. Any help would be greatly appreciated.
I am working on getting an old screen shot.