UCCE with multiple instance

Tinnakorn Mukudomlarp · ‎06-28-2010

Hi everyone,

I have a plan to install UCCE 8.0 with multiple instance in my lab environment.

I'm not sute that, do I have to use hosted model or use enterprise and just create multiple instance on it.

Actually, I want to implement multi-tenant , I'm not sure because I see that enterprise model also can add more than 1 instance.

And if I use one of this model, could anyone tell me that what server I have to separate.

Thanks in advance for your help.

Regards,

Tinnakorn

hiteshpa · ‎07-13-2010

Hi Tinnakorn,

The Cisco Unified Contact Center Hosted (Unified CCH) solution is largely the same as Unified CCE, but it supports multi-tenant or shared servers to manage multiple customer instances. That is the reason you see the capability to add multiple instance, even in UCCE.

All Unified CCE systems are deployed as a single instance (using the same instance name and number in setup) across all the Unified CCE components.

Please refer to UCCE SRND for more details.

Thanks,

Hitesh