06-28-2010 04:50 AM - edited 03-14-2019 05:57 AM
Tried to associate phone but a tech told me that I also
have to associate agent in JTAPI. Can any of you e
xperts tell me the procedure to do this.
Thanks
David
06-28-2010 05:10 AM
Is this Contact Center Express or Enterprise?
06-28-2010 05:12 AM
Enterprize
06-28-2010 06:23 AM
Log into CUCM. Under User - Application User, find your ICM JTAPI user. Open the page. You will see two tiny list boxes for uncontrolled devices and controlled devices. Add the phone as a controlled device. Save. It's dynamic and the association is made immediately.
(If you are using a CUCM from the Windows build, the page is different - and, in my opinion, much better. Same task though)
Regards,
Geoff
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