Dial soft key is not activate.

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Jun 28th, 2010
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Hello all,

I have a new problem in my site, when user try to dial by enter the extension then press dial soft key , this message appeare " That key is not active here"

Our system is CME 7.1 on 2911 ISR. What is the problem?

Thanks a lot......

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Md. Mijanur Rahman Mon, 06/28/2010 - 05:01
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Hi, may be your primary DN of the phone is not working properly, can you make dial by off-hooking the phone/pressing the speakerphone button first and dial the desired number first?

It's better to analyze if you post your CME configs here.


AhmedBassiony Mon, 06/28/2010 - 05:13
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the customer

want to dial with the previouse way, for urs information the ip

phones are 7911.

thanks a lot any new ideas.

Md. Mijanur Rahman Mon, 06/28/2010 - 05:19
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Hi Ahmed, no worries on dialing method, just have a test with the method to check the functionality only.

AhmedBassiony Mon, 06/28/2010 - 05:22
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But the problem that the customer recommend that method,

It may be manufactoring problem?!!!!!!!!!!!!!!!

Md. Mijanur Rahman Tue, 06/29/2010 - 06:24
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Hi Ahmed, please post your CME config here. Second, please have a TEST CALL with the method of off-hooking the handset or pressing speakerphone first and then dialing the desired#, and post what you have seen.


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