06-28-2010 04:55 AM - edited 03-15-2019 11:26 PM
Hello all,
I have a new problem in my site, when user try to dial by enter the extension then press dial soft key , this message appeare " That key is not active here"
Our system is CME 7.1 on 2911 ISR. What is the problem?
Thanks a lot......
06-28-2010 05:01 AM
Hi, may be your primary DN of the phone is not working properly, can you make dial by off-hooking the phone/pressing the speakerphone button first and dial the desired number first?
It's better to analyze if you post your CME configs here.
HTH.
06-28-2010 05:13 AM
the customer
want to dial with the previouse way, for urs information the ip
phones are 7911.
thanks a lot any new ideas.
06-28-2010 05:19 AM
Hi Ahmed, no worries on dialing method, just have a test with the method to check the functionality only.
06-28-2010 05:22 AM
THANKS MR.Rahman.
But the problem that the customer recommend that method,
It may be manufactoring problem?!!!!!!!!!!!!!!!
06-28-2010 11:11 PM
Hin no new ideas?
06-29-2010 06:24 AM
Hi Ahmed, please post your CME config here. Second, please have a TEST CALL with the method of off-hooking the handset or pressing speakerphone first and then dialing the desired#, and post what you have seen.
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