Solved: UCCX MOH

jeffrey-young · ‎06-28-2010

Hello All,

I am changing the MOH file in my telephony environment ( CUCMBE 7.1.3, UCCX 7.0) and just had a quick question regarding MOH files. Once I add the new MOH file to CM and make it available to all of the phones is there anything I need to do on the UCCX side? Just resync maybe? Just curious.

Any info would be great.

Thanks,

Jeff

Walter Solano · ‎06-28-2010

Hello Jeff,

At the UCCX side you don't need to perform any change as long as the agents has access to the proper MRG no changes needs to be perform.

HTH

Please rate this post if was helpful

Walter Solano

CCVP, Cisco UCCX Specialist

Cisco IP Communications Express Specialist

View solution in original post

Walter Solano · ‎06-28-2010

Hello Jeff,

At the UCCX side you don't need to perform any change as long as the agents has access to the proper MRG no changes needs to be perform.

HTH

Please rate this post if was helpful

Walter Solano

CCVP, Cisco UCCX Specialist

Cisco IP Communications Express Specialist

jeffrey-young · ‎06-28-2010

So, since they are using the current CDC and have access to the MRG, simply changing something within that would require nothing to be done on the UCCX side?

Just want to make sure before I make this change.

Thanks,
Jeff

Walter Solano · ‎06-28-2010

You are right, nothing at the UCCX side.

HTH

Please rate this post if was helpful

Walter Solano

CCVP, Cisco UCCX Specialist

Cisco IP Communications Express Specialist