Hi, first time user here of a new UC540 system, but no stranger to the CLI of Cisco. I upgraded to the newest version of IOS and CUE for the UC540 in an attempt to get the operator script for the auto attendant which drops a caller through to the operator when nothing is selected. While the script works great now, a few things don't so well now.
My first problem is an all too familiar FXO not disconnecting issue. If a caller calls in and hangs up, the system will continue to keep the line open despite the disconnect tone. I've tried several things including the supervisory disconnect, battery-reversal, etc... command to no avail. It will disconnect if I hang up on the UC540 side, but not from the callers side.
The second thing I've notice with the newest version is that the call quality seems really skippish, or cuts out, even when listening from the callers side through the FXO port.
I have rebuilt my config from the default in an attempt to iron out any differences that might exist, but still nothing.
Because these two things didn't exist before I upgraded, I would like to downgrade if possible back to the factory version. The problem is that when I go to do such, it tells me that I need a " Technical Support Services Agreement," which I find odd considering I didn't need one to upgrade to the newest version. I'm not sure if I do have one of these or not as I remember ordering a SVC4 agreement of 3 years that was supposed to be for the UC540,when we made the purchase a couple of weeks ago, however I'm not in the office and cannot check on this at the moment.
Anybody out there experience the FXO issue regarding the latest software pack UC540-8.0.2.zip?
Thank you in advance!