Voice Recognition Server for Cisco Unity 7

Answered Question
Jun 28th, 2010

I'm in the process of setting up a Voice Recognition Server to use with Cisco Unity 7 to provide voice command capabilities for callers/users.

From what I have been reading the server can be deployed either as a standalone or on the Cisco Unity server itself.  Which one is the most common and recommended option?

If it is a standalone server I'm assuming it also needs to be member server on the AD domain?

Thank you in advanced!

-rya

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Correct Answer by Scott Hills about 6 years 5 months ago

Voice Recognition is only used when subscribers dial in to interact with the voicemail system (checking voicemail and options within). It does not allow external callers to interact with Call Handlers.

Now you speak about allowing Outside callers be able to call in and say a name of person and perhaps be transfered to that person.

This is done by another product called "Speech Connect". This would be installed on a separate server.

http://www.cisco.com/en/US/partner/prod/collateral/voicesw/ps6789/ps5745/ps2237/prod_data_sheet0900aecd806ed7c9.html

This product is also included with "Unity Connection"

http://www.cisco.com/en/US/partner/products/ps10670/index.html

Hopefully these links will work for you. Let me know if you have a problem.

Scott

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Scott Hills Mon, 06/28/2010 - 12:21

Hello,

I was verifying this in the Unity 7.x system requirements guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/requirements/7xcusysreq.html#wp471847


Note Voice-recognition software must  be installed on a separate voice-recognition server. Installing the  software on the Cisco Unity server is not supported.

So according to this the voice-recognition software cannot be installed on the same server as Unity.

Hope this helps.

Thanks,

Scott

ryabutler Mon, 06/28/2010 - 12:35

That's what I thought, but according to Cisco's Installation Guide ....

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/installation/guide/umexnofo/5xcuigumenofoappc.html#wp1007726

It reflects that the Voice-Recognition software can be installed on a seperate server or on the Unity Server.  It says nothing about not supported.

However, the link you sent clearly mentions the support aspect, which is important for support reasons in a production network.

Another reason why I like Cisco Unity Connection over Cisco Unity.  Voice Recognition is consoildated with no exta work or servers required among other reasons.

Thanks for the fast answer!

-rya

Scott Hills Mon, 06/28/2010 - 13:00

In the guide you reference I see the following:

"Installing Cisco Unity Voice-Recognition Software

You install Cisco Unity voice-recognition software on the  voice-recognition server and on the Cisco Unity server. Do the following  two procedures in the specified order."

If this is the section you are refering the intent here is for it to be installed on both servers. This is not saying one or the other the intent is for both.

In the SA you will be pointing to the IP of the separate Voice Recognition Server.

Thanks,

Scott

ryabutler Tue, 06/29/2010 - 03:27

Haha, your right!  I did read that as you can install it on either or.   Thanks for catching that.  I didn't realize that until I installed the VRS and Unity wasn't able to do a manual update.  Well duh, it needed to be installed on the Unity server too .  Doing that works.

BTW, the VRS seems to be for Voice Recognition for users to use voice commands through the voicemail system.  Can I enable voice commands to be used with an AA configured as a Call Handler where callers from the outside can use voice commands to call other users by name in the directory.

Thank you again!

-rya

Correct Answer
Scott Hills Tue, 06/29/2010 - 05:24

Voice Recognition is only used when subscribers dial in to interact with the voicemail system (checking voicemail and options within). It does not allow external callers to interact with Call Handlers.

Now you speak about allowing Outside callers be able to call in and say a name of person and perhaps be transfered to that person.

This is done by another product called "Speech Connect". This would be installed on a separate server.

http://www.cisco.com/en/US/partner/prod/collateral/voicesw/ps6789/ps5745/ps2237/prod_data_sheet0900aecd806ed7c9.html

This product is also included with "Unity Connection"

http://www.cisco.com/en/US/partner/products/ps10670/index.html

Hopefully these links will work for you. Let me know if you have a problem.

Scott

ryabutler Tue, 06/29/2010 - 11:59

Yeah that is why I am a huge fan of Cisco Unity Connection for so many reasons.  It's simplified and consolidated compared to Unity, but then again, Unity is geared for enterprises with very large number of subscribers hence separate servers for almost everything.

Thanks again Scott!

-rya

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