I'm in the process of setting up a Voice Recognition Server to use with Cisco Unity 7 to provide voice command capabilities for callers/users.
From what I have been reading the server can be deployed either as a standalone or on the Cisco Unity server itself. Which one is the most common and recommended option?
If it is a standalone server I'm assuming it also needs to be member server on the AD domain?
Thank you in advanced!
Voice Recognition is only used when subscribers dial in to interact with the voicemail system (checking voicemail and options within). It does not allow external callers to interact with Call Handlers.
Now you speak about allowing Outside callers be able to call in and say a name of person and perhaps be transfered to that person.
This is done by another product called "Speech Connect". This would be installed on a separate server.
This product is also included with "Unity Connection"
Hopefully these links will work for you. Let me know if you have a problem.