Series 1811 - Cannot open the 'Additional Tasks' in the SDM 'Configure' menu

Unanswered Question
Jun 28th, 2010
User Badges:

While trying to access the 'User' section in SDM, for some reason we are not able to open the 'Additional Tasks' section under the 'Configure' menu.  Accordingly, we are not able to access our User information.  Any assistance would be greatly appreciated.



  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Federico Coto F... Wed, 10/20/2010 - 13:18
User Badges:
  • Green, 3000 points or more

Did you ever get this working?

I'm having the same problem with a 2811 SDMv5


garytayl Wed, 10/20/2010 - 16:24
User Badges:
  • Silver, 250 points or more


That is mostlikely a problem with the Java Version you guys are running. Look under control panel for the Java app, open it and under the Java tab look for View, here you should have a list of Java versions currently installed. Try one not higher than  update 6 version 7.

That should take care of the problem.

My two cents,



This Discussion