Object not found user - Call Manager / Unity Voice Mailbox

Unanswered Question

Hi Everyone,


I'm new to cisco callmanager and I can't seem to figure what's caused the error message " Object not found User" (please see attachment) in Call Manager. When I was migrating one of our user from hard phones to softphone for some reason his unity voicemailbox got deleted.


I tried wiping out his phone from call manager, check if the user object is in unity database "run cuc dbquery unitydirdb select * from tbl_globaluser where dtmfaccessid='USER EXTENSION' - not found and replicate LDAP - no go


Call Manger - 7.1.3.32900-4
Unity Version -  7.1.3ES26.32900-26


I opened a  case with cisco but the tech can't seem to figure it out either and he wanted me to reboot my pbx server. I was looking at recreating my user on LDAP and I know that will work but I figure this forum might be able to give more idea on how to fix it.


Any help is much appreciated.


Thank you,


Emmanuel

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